Frequently Asked Questions
If you got any query? Here you go! Don't hesitate to ask any Question! We are happy to help with your questions.
Is there a setup fee?
No. There are no setup fees on any of our plans.
Can I cancel my Foodlz account at any time?
Yes. If you ever decide not to continue with Foodlz, simply cancel your account from your control panel. You can also move your website to any other host of your choice.
Do you charge transaction fees?
No. There are no transactions fees on any of our paid plans.
Do I need to enter my credit card details to sign up?
No. You can sign up without entering your credit card details.
Can I use my own domain name?
Yes. You can use an existing domain name that you own on all paid plans, or you can purchase a domain name from a third party like Godaddy.com for example. We also provide a free demo domain.foodlz.me domain name to all restaurants on sign up.
Do I need a web host?
No. All Foodlz plans include hosting. Foodlz uses the best servers and networks to ensure your restaurant website is reliable and fast.
What payment methods that can be provided to your customers?
Foodlz is integrated with many payments gateways, sign up for free to check our payments integration. and you can also offer COD and CCOD.
Do I need a restaurant license or bank account?
No. But to be able to accept online payments through VISA and MasterCard, some payment gateways will require the company license. If you are only accepting cash on delivery (COD) then you can setup your restaurant website without the license.
I want to do my own custom design is that possible?
Foodlz offers many responsive themes based on your plan. We also offer a branding service where we change your site's colors to go along with your brand. Moreover, we introduce new themes on quarterly basis to better serve your taste and business. And if you still want to use your own custom design you can still contact us for offers.
Do I have to have technical skills to build or manage my restaurant website?
No. Foodlz built a knowledge base in addition to its user-friendly dashboard so that you can easily manage your website without the need of technical skills. Never forget that Foodlz’s team is always ready to help you.
Does your system support Search Engine Optimization (SEO)?
Yes. Foodlz offers a built in Search Engine Optimization tool, that you can use to optimize your web site’s visibility in search engines.
Can you customize the platform according to my needs?
We have a wide range of apps and features that fulfill the needs of your restaurant website. In addition to that, we are always working on developing new extensions to fulfill your needs. Our work is inspired by your suggestions, so please feel free in submitting your ideas at any point.
Can I change my plan after I subscribe?
Yes. You can upgrade or downgrade your plan at any time.
How do you provide support to your customers?
All Foodlz plans include free hours of customer support. Our support team will assist you through the help-desk system, Live chat, Social media, or Foodlz's knowledge base. Your satisfaction is our priority.
Are there any hidden fees?
There are no hidden fees. You only pay for what the plan costs.
Why trust Foodlz with my website?
You get to try it for free of charge.